Terms of Service
Last Updated: September 2026 • Applies to all client engagements and site visitors
1. Acceptance of Terms
By accessing the website at genflowdigital.com or engaging GenFlow Digital for web development, AI workflow automation, or advertising consulting services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our site or services.
2. Scope of Services & Statements of Work
GenFlow Digital delivers digital services including, but not limited to:
- Full-stack web design, front-end implementation, and backend infrastructure.
- Autonomous AI voice agents, WhatsApp/SMS bot integrations, and CRM workflows.
- Digital advertising strategy, campaign setup, and media buying management.
Specific project deliverables, milestones, timelines, and financial compensation terms will be defined in written Statements of Work (SOW) or project proposals agreed upon prior to project kickoff.
3. Intellectual Property & Deliverables Ownership
Client Deliverables: Upon full receipt of agreed payment, all bespoke web code, custom graphics, and proprietary workflows developed specifically for the client become the client's sole property.
Pre-Existing Tools & Libraries: GenFlow Digital retains ownership of underlying proprietary frameworks, reusable helper libraries, and generic scaffolding utilized across projects. Clients receive a perpetual, non-exclusive license to use such elements incorporated into their custom build.
4. Client Responsibilities
To ensure timely completion of projects, the client agrees to:
- Provide necessary brand assets, credentials, and API keys in a timely manner.
- Designate a primary decision-maker for feedback and milestone sign-offs.
- Ensure all submitted text, images, and brand materials do not infringe on any third-party copyrights or trademarks.
5. Confidentiality & Non-Disclosure
Both parties agree to protect and treat as confidential all proprietary business data, customer lists, API secrets, and financial details disclosed during the discovery or implementation phases.
6. Limitation of Liability
To the fullest extent permitted by applicable law, GenFlow Digital shall not be liable for indirect, incidental, special, or consequential damages resulting from third-party platform downtimes (e.g., cloud provider outages, API deprecations, Meta/Google ad policy changes) beyond our direct control.
Legal Inquiries
For questions regarding our terms, commercial agreements, or service policies, contact us at:
Email: hello@genflowdigital.com
Agency: GenFlow Digital